Lush Cosmetics selects RingCentral’s solution to power business communications

Lush Cosmetics has chosen RingCentral’s solution to power its business communications across its  workforce and enable it to better engage with its customers.

RingCentral UK is a wholly-owned subsidiary of RingCentral, a provider of enterprise cloud communications, video meetings, collaboration, and contact center solutions.

Lush required a communications solution that can scale to meet its growing demands of its business. The firm worked with its longstanding IT services and solutions partner, CDW, to find the correct cloud communications solution.

CDW commercial sales director Gavin Berwitz said: “CDW worked as a trusted partner, assisting with capturing Lush’s requirements, providing market insights around partner differentiation, and accelerating the evaluation process.

“RingCentral Office is the industry-leading solution for cloud unified communications, and is best positioned to empower Lush’s employees to deliver the best possible service to their customers and do what they do best – create innovative and ethical products. Lush is an iconic brand and a great British retail success story, and we’re proud to help them become a more resilient and adaptable business, now and far into the future.”

Due to multimodal capabilities such as team messaging, video meetings, and a cloud phone system, RingCentral Office offers Lush employees, who are increasingly working remotely, to communicate with customers and peers across several channels, from any place, and on any device.

Lush Cosmetics technical operations manager Brad Candy said: “The feedback from our team has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a matter of minutes with RingCentral. The transition was much easier than expected.”

RingCentral UK managing director Steve Rafferty said: “We’re delighted to be working with such a well-loved global cosmetics brand, and we’re excited to see where our partnership will go in 2021. We understand that with scale comes the need for flexible solutions that not only provide robust collaboration features, but are compatible with existing company systems. We spent a lot of time customizing our offering to Lush’s specific requirements to ensure their employees be as productive as possible and engage with customers effectively.”